If you continue to experience issues, please contact us.

No the tv says it’s verifying my information then says ‘sorry, we’re having some trouble.

I'll need to check diagnostics.

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So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr.

The phone support already tried.

Webnew box fails at initialization.

Webi can assist with troubleshooting your xre errors.

For more information, please see restart your x1 tv box.

Webto resolve this issue, you may need to restart your tv box.

It shows up on my.

For more information, please see restart your x1 tv box.

Webto resolve this issue, you may need to restart your tv box.

It shows up on my.

Webthis is an xfinity generated error message, typically meaning the issue is on their end or the boxes need to be activated.

It is possible there may be an issue with the cable line causing you the errors on both boxes.

Webhow to find and resolve an error code.

Webhow to find and resolve an error code.

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